Privacy Policy

Privacy Policy (NDPA 2023)

This Privacy Policy is issued by Truxper Limited (RC 9409861), a company registered in Nigeria ("Truxper", "we", "us", "our").

This Privacy Policy explains how we collect, use, store, and protect personal information when you access or use our website or related services ("Services"). By using the Services, you acknowledge that you have read and understood this Policy.

We are committed to handling personal information in a lawful, fair, and transparent manner, consistent with applicable data‑protection laws of the Federal Republic of Nigeria.

How We Use Your Information

We use personal information only for legitimate and disclosed purposes, including:

• Providing and improving the Services.
• Responding to inquiries or customer‑support requests.
• Processing transactions or account-related actions.
• Enhancing website functionality and user experience.
• Meeting legal or regulatory obligations.

We are committed to keeping your data safe and secure in compliance with our legal obligations under Nigerian law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law. When information is no longer needed, we take reasonable and appropriate measures to ensure it is securely deleted or rendered permanently anonymous.

Notice & Takedown

Complaints should be sent to legal@truxper.com with URLs and supporting evidence. We aim to respond within 48–72 hours.

What Information We Collect

We collect the following types of personal information when you use Truxper:

Information you provide directly:

• Full name and email address when you create an account
• Username and profile information
• Review content, ratings, and comments you submit
• Business name, registration details, and contact information (for businesses)
• Messages you send to us via our Contact Us form

Information collected automatically:

• IP address and approximate location
• Device type, browser type, and operating system
• Pages visited, time spent on pages, and links clicked
• Cookies and similar tracking technologies (see our Cookie Policy)

How Long We Keep Your Data

We retain your personal information only for as long as necessary for the purposes set out in this Policy:

• Account data: retained for the duration of your account plus 12 months after closure
• Review content: retained indefinitely unless removed under our Review Guidelines
• Contact form messages: retained for up to 24 months
• Log and analytics data: retained for up to 12 months

After retention periods expire, your data is securely deleted or anonymised.

Who We Share Your Data With

We do not sell your personal data. We may share data with:

• Service providers who help us operate the platform (hosting, email delivery, analytics) — these providers process data only on our behalf and under strict confidentiality
• Law enforcement or regulatory authorities where required by Nigerian law
• The Nigeria Data Protection Commission (NDPC) in the event of a data breach or complaint

We require all third parties to handle your data securely and in compliance with the NDPA 2023.

Your Rights Under the NDPA 2023

Under the Nigeria Data Protection Act 2023, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete data
• Right to Erasure: You can ask us to delete your personal data in certain circumstances
• Right to Object: You can object to how we process your data
• Right to Data Portability: You can request your data in a portable format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please email us at legal@truxper.com. We will respond within 30 days.

How to Make a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng, or contact us directly at legal@truxper.com and we will do our best to resolve the matter promptly.

Last Updated

This Privacy Policy was last updated in March 2026. Truxper Limited (RC 9409861) will notify users of any material changes by updating the date at the top of this page.